Handbag Brand Privacy Policy (Your data and Trust Matter to Us)
Effective Date: 5 May 2025
At MoQueen, your privacy matters. As a trusted luxury handbag brand, we are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data. This is in accordance with the UK General Data Protection Regulation (UK GDPR) when you interact with our website or make a purchase.
1. Who We Are
We are MoQueen, a luxury handbag brand based in London, UK. Our website address is www.moqueen.co.uk.
2. What Personal Data We Collect
We may collect and process the following types of information:
Contact Information: name, email address, phone number
Order Details: shipping address, billing address, product purchases
Payment Information: collected and processed securely via third-party payment providers including PayPal
Website Usage Data: IP address, browser type, device type, pages visited (via cookies and analytics)
Marketing Preferences: if you sign up for our newsletter or offers
3. How We Use Your Data
We use your personal data to:
Process and deliver your orders
Provide customer support
Send order confirmations and updates
Respond to enquiries and requests
Send marketing emails (if you opt in)
Improve our website and customer experience
4. Where we get your information from
Directly from you
5. How long we retain it for
For as long as necessary to fulfil your enquiry or order and usually no longer than 6 years
6. Legal Basis for Processing
We collect and process your data under the following legal basis:
6a) To provide services and goods and for dealing with enquiries and complaint as follows:
Consent further to your permission and further to the relevant information provided. Please note that customer data protection rights may apply, except the right to object. You also may withdraw your consent at any time
Contract – As we have to collect or use customer information so we can enter into or carry out a contract (order fulfilment) with you. Customer data protection rights may apply except the right to object
Legitimate interests – we are collecting or using your information as it benefits you, our organisation or someone else, without causing an undue impact. All customer data protection rights may apply, except the right to portability. Our legitimate interests are:
To be able to meet customer demands following a purchase and to be able to deliver the product customer have purchased
Please see customer data rights in Point 9 below
6b) For dealing with queries or complaints as follows:
Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. You also may withdraw your consent at any time
Contract – we have to collect or use the information so we can enter into or carry out a contract (order fulfilment) with you. All of your data protection rights may apply except the right to object
6c) Legal obligations including tax and linked record-keeping
7. How We Store and Protect Your Data
Your data is stored securely on our servers or those of trusted service providers. We implement technical and organisational safeguards to protect your data from loss, misuse, or unauthorised access.
8. Sharing Your Data
We only share your information with trusted third parties when necessary including:
Payment processors
Shipping and delivery partners
Email marketing platforms
Analytics services
We do not sell or rent your personal data.
9. Customer Data Protection
You can request to
9a) Access the personal data we hold about you
9b) Request correction of inaccurate data
9c) Request deletion of your data
9d) Object to processing
9e) Limit processing
9f) Withdraw consent at any time
Please see information below if you wish to contact us for concerns and escalations
10. Cookies and Tracking
We use cookies to enhance your experience, analyse site usage, and serve relevant ads. You can manage cookie settings in your browser.
11. Third-Party Links
Our site may contain links to external websites. We are not responsible for their privacy practices.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.
📩 Contact Us
If you have any questions about this Privacy Policy or your data, please contact us:
Email: mail@moqueen.co.uk and moqueen@proton.me
Follow our social media handle at MoQueenOfficial