Luxury Handbag Terms

Effective Date: 5 May 2025

We are delighted to welcome you to MoQueen, a London-based luxury handbag brand. Access to this website and the purchase of our products are governed by the Terms and Conditions outlined below. Therefore, it is strongly recommended that these terms are reviewed carefully.

1. Overview

This website is operated by MoQueen. Throughout the site, the terms “we”, “us”, and “our” refer to MoQueen.

By accessing this site or making a purchase, users are deemed to have agreed to our luxury handbag Terms and Conditions, as well as the Privacy Policy and any other policies displayed.

2. Eligibility

In order for an order to be placed, the following conditions must be met:

  • The customer must be at least 18 years old
  • Legal capacity to enter a binding agreement must be held
  • The payment method used must be owned or properly authorised for use

3. Product Information

Every effort is made to ensure the accuracy of all product descriptions, images, and pricing. However, minor variations in colour, size, or texture may be observed due to lighting or screen display settings.

Importantly, all products and services are subject to availability. Product updates or discontinuations may be carried out at any time without prior notice.

4. Pricing and Payment

All prices are shown in GBP (£) and include VAT where applicable.

Accepted payment methods include PayPal, as well as major credit and debit cards. We are registered as Global Rock Solutions England which would appear on your statement. Please note that orders will only be processed once full payment has been successfully received. Deposits only apply to custom orders.

5. Shipping & Delivery

At present, shipments are available to the UK and select international locations. Shipping costs, estimated delivery times, and tracking details are clearly displayed at checkout.

Please be advised that delivery delays caused by customs, courier services, or public holidays cannot be controlled by us.

6. Returns & Exchanges

Eligible products may be returned within 14 days of receipt, provided they are unused and returned in original packaging.

Unless a fault is present, return shipping costs must be covered by the customer.

Items that cannot be returned include:

  • Custom-made handbags
  • Final sale items
  • Personalised or monogrammed pieces

7. Intellectual Property

All content on this website including text, images, logos, product names, and design elements is owned by MoQueen. It is protected under UK and international copyright laws. Therefore, any reproduction, redistribution, or republication without prior written consent is strictly prohibited.

8. Limitation of Liability

To the maximum extent permitted by law, liability is limited to the total amount paid for the purchased item(s).

Indirect, incidental, or consequential damages resulting from the use of this website or its products will not be accepted.

9. Privacy Policy

Customer data is collected and managed in full compliance with the UK GDPR. For further details, please refer to our official [Privacy Policy].

10. Changes to These Terms

These Terms and Conditions may be updated or modified at any time without prior notice. Accordingly, continued use of the website implies agreement to the revised terms, which will always be posted on this page.

📩 Contact Information

For any questions or concerns regarding these Terms and Conditions, the following email addresses can be used:

Additionally, follow @MoQueenOfficial on social media to stay connected with our global community of sustainable fashion advocates.

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